Empathy Academy Training Data in Amsterdam / Phuket Open application form
| Training | Data / location | Application |
|
Klachtbehandeling
management,
Vertrouwenspersonen, klachtencommissie techniek, emoties, procedures |
August 25-27; 2011 / Amsterdam |
|
|
referral Appropriate dispute Resolution Complaints & Conflict & Incident management |
September 22-24 / Phuket | |
|
Mediation Dynamic of emotion & interests, restore communication |
September 25-27 / Phuket | |
|
Klachten
management,
Klachtencommissie rapportage & klachtrecht |
October 4-6 / Phuket | |
|
Service after intimidation by client emotions, cool down & Appropriate Dispute Resolution |
September 27-29 / Phuket | Link to application form |